Returns & Exchanges

At Black Shark, we stand by our gaming gear and offer a 15-day return window for products in original condition to ensure you have the best possible experience. If you are not satisfied with your purchase, our streamlined process makes it easy to initiate a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 15 days of delivery with your order number and the reason for the return to receive an RMA authorization.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and promotional gifts that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or ship your replacement within 7 business days.